Troubleshooting Guide

Socialphotos is designed to display beautiful galleries on your website seamlessly. However, the web is complicated and issues may arise. Be patient when you are working through these issues. Take the time to learn web technologies and its common issues as it will pay dividends in your future. And, as always, we are here to help.

I updated my website and Socialphotos has stopped working.

Many times when you update a website or install a third party app, it can interfere with how Socialphotos function. One way to check is to look at the console and see if there are any errors.
  • For Chrome, right click and then click on Inspect, then click on Console.
  • For Firefox, right click and then click on Inspect Element, then click on Console.
  • For Safari, click on Safari --> Preferences, click on Advanced, and check the box Show Develop menu in menu bar. Then, right click on the page and click on Inspect Element and then click on Console.
  • For IE Edge, click F12 and then click Console.
Step 1. Ensure that Socialphotos is installed correctly

Look for this message in the console:
Socialphotos App JS SDK | v.1580400174 ...
If that message missing, it means that Socialphotos was not installed properly. Follow the guides on the left to install it. If the message is there, go forward to Step 2.

Step 2. Look for red errors that may intefere with your website

There may be lots of errors and it's difficult to identify the right ones.

These are issues:
  • Uncaught TypeError: ... null ...
    This issue looks like there is a javascript error that is causing an issue for the whole page. Figure out whose file this is and contact the responsible party for the error. In the meantime, you can try uninstalling that third party script/app and test if Socialphotos work.
These are fine:
  • Failed to load resource: www.instagram.com ...
    This is due to how people add, remove, and update images on Instagram.

I just installed a new theme in Shopify and now Socialphotos is not working.

With Shopify, installing a new theme can sometimes interfere with the code that Socialphotos need to function. If you are installing a new theme, the cleanest way is to completely reinstall Socialphotos. Follow the steps listed on the Shopify Integration Page