Frequently Asked Questions (FAQ)

How do I cancel my Socialphotos subscription?

Super quick and easy with 1 click. Go to Settings → Your Plan and click "Cancel".

Does Socialphotos with Page Builders?

Yes! Socialphotos works with page builders such as Pagely, Gempages, Shogun, and others. You can learn more at Page Builders Documentation.

Why is my Instagram disconnected?

Your Instagram account can get disconnected for many reasons that it outside our control. For example, it can get disconnected if your password has changed, if there are suspicious activities, if you have been inactive for too long, etc. The fix is to go to Settings → Instagram and click "Connect Your Instagram".

Is Socialphotos available for Magento or Bigcommerce?

No. Unfortunately, Socialphotos is only available for Shopify right now.

Why am I not seeing my past Instagram mentions?

Instagram does NOT allow us to fetch existing mentions, only new ones. In other words, we can only fetch your mentions in captions and comments starting from when you connect your Instagram.

Does Socialphotos work with other languages?

Yes! Socialphotos works with all languages such as Japanese, Korean, Arabic, Hebrew, etc.

Does Socialphotos work with emojis?

Yes! Socialphotos works with emojis such as 📷 ✨.

Why am I not seeing all of my products when I try to tag them?

Socialphotos sync with Shopify nightly. If you just added a new product and want to tag it immediately, you can trigger the sync manually. Go to Galleries → Products and click Sync.