Customer Uploads

Introduction

All Socialphotos galleries can include a customer upload button so your customers can submit photos or videos. This works across UGC Page Galleries, product page galleries, and Instagram galleries.

When a customer uploads content, it appears in your Customer Uploads page. From there, you can add it to a UGC Page Gallery or tag it to a product so it can show on product pages (plan dependent).

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Upload Photos and Videos Form

When customers click the upload button, a form modal appears where they can upload one file and fill in a few details.

Uploads are submitted one at a time (one image or one video per submission).

customer upload form

Uploaded photos and videos appear in your Customer Uploads page. From there, you can add them to a UGC Page Gallery and tag them to products so they can show on product pages (plan dependent).

You can also enable email notifications so you will know when there are new customer uploads.

Customize Customer Uploads Form

You can customize the upload form text and the existing fields so the form matches your store and your workflow.

What you can customize

  • Show or hide each field (Username, Email, Caption)
  • Mark a field as required
  • Rename labels and placeholders (for example, change "Username" to "Full Name")
  • Update the upload instructions
  • Customize the terms and conditions text
  • Customize the submit button label and success message

Field limitations

At this time, you cannot add new custom fields (for example phone number). You can only configure the existing fields: Username, Email, and Caption.

To customize your customer uploads form:

  1. Go to the Customize Gallery page. See Customize Gallery.
  2. Scroll down to the "CUSTOMIZE CUSTOMER UPLOADS FORM" section
  3. Make your changes
  4. Scroll down and click Save
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Export emails

You can export customer email addresses collected from Customer Uploads. The export is sent to your email as a CSV file.

  1. Navigate to Customer Uploads
  2. Click Export Email

The exported CSV includes the following fields:

  • Username
  • Email
  • Date submitted
  • Source
    • UGC Page Gallery name
    • Product name (if uploaded from a product page)
    • Instagram Feed gallery
    • Instagram Hashtag gallery

The source helps you understand where customers are submitting content from across your store.

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