Privacy Policy

Effective date: August 31, 2025

This Privacy Policy describes how Socialphotos (“we,” “our,” “us”) collects, uses, and shares information about you when you use our website socialphotosapp.com and related services (“Application”).

1. Information We Collect

  • Personal Data you provide: such as name, email address, account credentials, support inquiries.
  • Automatically collected data: IP address, browser type, device identifiers, cookies, and usage statistics.
  • Third-party account data: Information obtained when you connect accounts (e.g., Facebook/Instagram).
  • Support & chat data: Communications made via Help Scout or Crisp chat widget.

2. How We Use Your Information

We process Personal Data for the following purposes:

  • Provide and improve our services.
  • Authenticate users and manage accounts.
  • Enable integration with Facebook/Instagram accounts.
  • Respond to support requests and communications.
  • Monitor performance and troubleshoot technical issues.
  • Analyze usage trends and improve user experience.
  • Serve personalized advertising and remarketing (with your consent where required).
  • Comply with legal obligations and enforce our Terms of Service.

3. Third-Party Services We Use

We rely on trusted service providers. Each processes data as described in their own privacy policies:

  • Facebook/Instagram API – Access to profile, insights, comments management.
  • Google Analytics (Universal & GA4) – Analytics, demographics, interests reports.
  • Google Ad Manager – Advertising and remarketing.
  • Google Tag Manager – Tag management and tracking.
  • Amazon Web Services (AWS) – Hosting and infrastructure.
  • New Relic – Application performance monitoring.
  • Crisp – Live chat and user communication.
  • Help Scout – Support request and contact management.

4. Legal Basis for Processing (GDPR)

  • Consent (e.g., for marketing and analytics cookies).
  • Contractual necessity (to provide our service).
  • Legitimate interests (improving our services, preventing fraud).
  • Legal obligations (complying with applicable law).

5. Cookies & Tracking

We use cookies, pixels, and similar technologies for authentication, analytics, and advertising. You may manage your cookie preferences through your browser settings and opt out of interest-based ads through NAI opt-out or Your Online Choices.

6. Data Retention

We retain your Personal Data only as long as necessary for the purposes described in this Policy, unless a longer retention is required by law. If you close your account, we may retain limited information for legal, accounting, or fraud-prevention purposes.

7. Data Sharing & Transfers

We may share your data with service providers, business partners, and authorities if legally required. Data may be transferred to countries outside your own, including Singapore and the United States, subject to adequate safeguards.

8. Security

We implement technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your data.
  • Request correction or deletion of your data.
  • Object to processing or restrict certain uses.
  • Withdraw consent where processing is based on consent.
  • Request data portability.

To exercise these rights, contact us at support@socialphotosapp.com.

10. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect Personal Data from children. If you believe a child has provided us with their data, please contact us for deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Significant changes will be notified by email or through the Application.

12. Contact Information

Data Controller:
Socialphotos by Singasystems Pte. Ltd.
Oky Sabeni
160 Robinson Rd, #14-04 SBF Center, Singapore 068914
Email: support@socialphotosapp.com